| 000 | 00400cam a2200157 4500 | ||
|---|---|---|---|
| 001 | 1870471466 | ||
| 008 | 041108t1997 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a1870471466 | ||
| 100 | _aRichards, Mary | ||
| 245 | 4 | _aThe telephone skills pocketbook | |
| 260 |
_aAlresford _bManagement Pocketbooks _c1997 |
||
| 300 | _aTEXT | ||
| 500 | _aHeld at: MS; EP | ||
| 650 | _aCommunication | ||
| 999 |
_c52956 _d52956 |
||