| 000 | 00842cam a2200193 4500 | ||
|---|---|---|---|
| 001 | C719 | ||
| 008 | 210512t2016 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781846191077 | ||
| 020 | _a9781315358130 | ||
| 100 | _aStainsby, Karen | ||
| 245 | 0 |
_aDevelop your interpersonal and self-management skills : _ba practical resource for healthcare administrative and clerical staff |
|
| 260 |
_aBoca Raton, FL : _bCRC Press, _c2016 |
||
| 520 | _aAimed at all healthcare professionals, including administration and clerical staff, particularly those with direct patient contact, this easy to comprehend book covers angry, upset and abusive patients (and visitors). | ||
| 650 | _aMedical personnel and patient | ||
| 650 | _aInterpersonal communication. | ||
| 650 | _aCommunication in medicine. | ||
| 650 | _aSelf-management (Psychology) | ||
| 942 | _n0 | ||
| 999 |
_c60162 _d60162 |
||