| 000 | 00476cam a2200169 4500 | ||
|---|---|---|---|
| 001 | CN62368 | ||
| 008 | 120401t1993 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0946655758 | ||
| 080 | _aHD 70 | ||
| 100 | _aOVRETVEIT, J. | ||
| 245 | _aMeasuring service quality: practical guidelines, by John Ovretveit | ||
| 260 |
_aLetchworth _bTechnical Comm. _c1993 |
||
| 500 | _aMonograph | ||
| 500 | _aOUTDATED. COPY DELETED - 24/03/22 | ||
| 500 | _apaperback | ||
| 650 | _aQUALITY ASSURANCE | ||
| 999 |
_c60587 _d60587 |
||