000			00616cam a2200241 4500
001			CN70109
008			120401t2012 xxu||||| |||| 00| 0 eng d
020			_a9780077131715
080			_aHF 5415
100			_aWilson, A
245			_aServices marketing : _bintegrating customer focus across the firm
250			_a2nd
260			_bMcGraw-Hill, _c2012. _aBerkshire :
300			_axxv., 559p., paperback
500			_aMonograph
650			_aMARKETING
650			_aMANAGEMENT
650			_aORGANISATIONS
700			_aZeithaml, V A
700			_aBitner, M J
700			_aGremler, D D
942			_2NLM _02
999			_c63971 _d63971