| 000 | 01573cam a2200169 4500 | ||
|---|---|---|---|
| 001 | NMDX5694 | ||
| 008 | 120401t2013 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781907805288 | ||
| 080 | _aW 84.7 NHS | ||
| 110 | _aNHS Institute for Innovation and Improvement | ||
| 245 |
_aThe patient experience book _ba collection of the NHS Institute for Innovation and Improvement's guidance and support |
||
| 260 |
_aCoventry _bNHS Institute for Innovation and Improvement _c2013 |
||
| 500 | _aMonograph | ||
| 500 | _a92 p. | ||
| 520 | _a<p style="MARGIN: 0cm 0cm 0pt" class="MsoNormal" align="justify"><span style="COLOR: #5b5e63; FONT-SIZE: 10.5pt; mso-bidi-font-family: Arial" lang="EN-GB"><span style="COLOR: #333333; FONT-SIZE: 8pt">At the NHS Institute, we have worked on a number of programmes and developed materials that aim to support the NHS to improve patient experience, in particular the Patient Experience Learning Programme; Transforming Patient Experience: the essential guide and the NHS Patient Feedback Challenge. We wanted to pull together our 'institutional memory' and hand it over to everyone who will be working in the new landscape to improve the experiences of people who use health and social care services, their carers and their families. This book is for people with designated responsibility for improving patient experience - both as provides and commissioners.</span></span></p> | ||
| 856 | _uhttp://www.institute.nhs.uk/images/documents/Share%20and%20network/PEN/9340-2900792-TSO-Patient%20Experience_ACCESSIBLE2.pdf | ||
| 999 |
_c75332 _d75332 |
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