000			01513nam a22001817a 4500
008			220705b2021 |||||||| |||| 00| 0 eng d
020			_a9781526147462
060			_aWX 100
100			_aChambers, Naomi
245			_aOrganising care around patients : _bstories from the frontline of the NHS
260			_aManchester : _bManchester University Press, _c2021
300			_a230p.
520			_aOrganising care around patients is not for the fainthearted. Naomi Chambers and Jeremy Taylors have curated twenty-five accounts from people who agreed to tell the story of what happened when they or their loved ones came into contact with the NHS. The authors defy you not to laugh or cry, or hold your breath in disbelief, at some point when reading this book. In these true and compelling accounts, we learn the experiences – good and bad – of people grappling with birth and death, caring for loved ones, living with mental illness, coping with long-term conditions, and struggling in older age. This book is a call to action aimed at healthcare professionals, managers and politicians: a manifesto for more patient-centred care. These stories show the NHS at its very best – and also when it falls significantly short. Patients or carers currently battling with the system will derive some hope and encouragement, and clues about what to expect, what to ask for, and from whom.
650		4	_aNational health service _97078
650			_aStory telling _98007
700			_aTaylor, Jeremy _eauthor
942			_n0
999			_c78975 _d78975