000			01408cam a2200241 4500
001			9781911623229
008			210602t2020 xxu||||| |||| 00| 0 eng d
020			_a9781911623229
100			_aBallatt, John
245		0	_aIntelligent kindness : rehabilitating the welfare state
250			_a2nd ed.
260			_aCambridge _bCambridge University Press _c2020
300			_a247 p. : ill. ; 24 cm.
500			_aSecond edition / John Ballat, Penelope Campling, Chris Maloney.
500			_aPrevious edition: 2011.
520			_aAt a time of renewed concern about health, social care, and national unity, the authors reassert the value of the Welfare State for society as a whole, not simply for those in need. Years of relentless regulatory and structural reforms have not prevented scandals, yet have exhausted, demoralised and alienated staff. The work we ask these people to undertake is hard. It can be frightening, risky and uncertain. It requires close attention, sensitivity, skill and support. Grounded in lived experience, and perspectives drawn from many disciplines, Intelligent Kindness illuminates how to develop and sustain healthy organisational culture and effective, humane practice.
650			_aEMOTIONAL INTELLIGENCE
650			_aHEALTH CARE REFORM
650			_aPHYSICIAN-PATIENT RELATIONS
700			_aCampling, Penelope
700			_aMaloney, Chris
999			_c81846 _d81846