000 | 02140cam a2200253 4500 | ||
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001 | 0814472052 | ||
008 | 090527t2004 xxu||||| |||| 00| 0 eng d | ||
020 | _a0814472052 | ||
100 | _aScott, Gini Graham | ||
245 | 2 | _aA survival guide for working with humans : dealing with whiners, back-stabbers, know-it-alls, and other difficult people | |
260 |
_aNew York : _bAmerican Management Association _cc2004 |
||
300 | _a215 p. ; 23 cm. | ||
500 | _aIncludes index. | ||
505 | _aWhen sweet revenge isn't so sweet -- Watch out for the eggshells -- Don' fight--find out! -- When to turn down the volume, or find someone else to do it -- When a problem spirals out of control -- Prepare for the worst-case scenario -- When nothing is the best solution -- Keep it clear, clear, clear -- Choosing your battles -- Watch out for confidences -- When you're not in the family -- Dealing with unearned praise -- The blame game -- Besting the betrayer -- Don't let them ethics you -- When someone wants to change the rules -- When there's a betrayer in the group -- Finders keepers--or not? -- Fraud happens -- The great communicator--not! -- Learning to let 'em go : the demanding client -- The give and take paradox -- When nothing seems to work, it's time to go legal -- Passing the responsibility buck -- Get out while you can -- When help turns to help!!!--get me out of this -- Beating the recommendation game -- Knowing when to back off : don't push a negotiation too far -- What to do when everything seems to be going wrong -- When to keep your cards to yourself -- Watch out for warning signs -- Don't resign yourself--redesign yourself -- Be a problem solver--theirs not yours -- Dealing with the boss from hell -- Mastering your survival skills -- What's your survival quotient? a self-assessment quiz. | ||
650 |
_aNervous System _97107 |
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650 | _aNeurology | ||
650 | _aPsychology | ||
650 | _aMental Health | ||
650 | _aPsychiatry | ||
690 | _aConflict management | ||
690 |
_aInterpersonal relations _96656 |
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690 | _aInterpersonal conflict | ||
856 | _uhttp://www.loc.gov/catdir/toc/ecip049/2003020908.html | ||
999 |
_c82517 _d82517 |