000			01869cam a2200241 4500
001			1317906209
008			150623t2013 xxu||||| |||| 00| 0 eng d
020			_a1317906209
020			_a9781317906209
100			_aSmith, Barbara
245		0	_aCompassion, caring and communication
260			_aAbingdon _bTaylor and Francis _c2013
300			_a47 p.
490			_aNursing and Health Survival Guides
505			_aCover; Copyright Page; Table of Contents; Conduct and Care Provision; Compassion; Using a strengths-based approach; Person-centred care; Holistic care; Caring; Care planning; Care pathways; The Caring Model; Critical junctures; Dignity and privacy; Dignity in care; Putting ourselves in the patient's shoes; Culturally sensitive healthcare; Discrimination; Supporting cultural needs; Supporting religious needs; Background information about some of the world's religions; Spirituality; Reflective practice; Clinical supervision; Dealing with complaints; Incident reporting and analysis; Governance; Clinical practice benchmarkingKeeping a reflective diary; Communication; Good practice for communicating effectively; Active listening; Times of silence; Tips for verbal handovers; Written documentation; Common communication problems; Assessing communication.
520			_aCompassion, caring and communication are all fundamental parts of patient care and something all health and social care workers encounter on a daily basis. This user-friendly reference guide will help you care for your patients in a person-centred way.
650			_aNURSING CARE, methods
650			_aNURSING CARE, psychology
650			_aNURSE-PATIENT RELATIONS _97174
650			_aPATIENT-CENTRED CARE _913397
650			_aEMPATHY _96035
856			_uhttp://newcomb.eblib.com/patron/FullRecord.aspx?p=1460777 _y[e-book. Login with your Homerton OpenAthens username]
999			_c86488 _d86488