000 00320nam a22001217a 4500
008 221103b |||||||| |||| 00| 0 eng d
020 _a9780470404690
100 _aJanis Fisher Chan
245 _aDesigning and developing training programs
250 _a1st
260 _aSan Francisco
_bPfeiffer
_c2010
942 _n0
_02
999 _c89041
_d89041