Brilliant customer service
Stevens, D
Brilliant customer service - Harlow : Prentice Hall, 2010
Customers have changed -- The cornerstones of brilliant customer service -- Make 'virtual' service brilliant customer service -- Use the 'emotional scale' to create loyalty and trust -- Read between the lines : silence is never golden! -- How to handle any complaint -- How to say 'no' and still keep the customer -- How to offer more -- Seven ways to 'wow' your customers.
9780273738077 0273738070 (pbk.) :
Management
Brilliant customer service - Harlow : Prentice Hall, 2010
Customers have changed -- The cornerstones of brilliant customer service -- Make 'virtual' service brilliant customer service -- Use the 'emotional scale' to create loyalty and trust -- Read between the lines : silence is never golden! -- How to handle any complaint -- How to say 'no' and still keep the customer -- How to offer more -- Seven ways to 'wow' your customers.
9780273738077 0273738070 (pbk.) :
Management