Brilliant customer service
Publication details: Harlow : Prentice Hall, 2010ISBN:- 9780273738077
- 0273738070 (pbk.) :
Contents:
Customers have changed -- The cornerstones of brilliant customer service -- Make 'virtual' service brilliant customer service -- Use the 'emotional scale' to create loyalty and trust -- Read between the lines : silence is never golden! -- How to handle any complaint -- How to say 'no' and still keep the customer -- How to offer more -- Seven ways to 'wow' your customers.
| Item type | Home library | Collection | Class number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Book | Whipps Cross Library (Barts Health) Shelves | Newham collection at Whipps Cross | HF 5415 STE (Browse shelf(Opens below)) | Available | N00251 |
Customers have changed -- The cornerstones of brilliant customer service -- Make 'virtual' service brilliant customer service -- Use the 'emotional scale' to create loyalty and trust -- Read between the lines : silence is never golden! -- How to handle any complaint -- How to say 'no' and still keep the customer -- How to offer more -- Seven ways to 'wow' your customers.
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