Develop your interpersonal and self-management skills : a practical resource for healthcare administrative and clerical staff
Stainsby, Karen
Develop your interpersonal and self-management skills : a practical resource for healthcare administrative and clerical staff - Boca Raton, FL : CRC Press, 2016
Aimed at all healthcare professionals, including administration and clerical staff, particularly those with direct patient contact, this easy to comprehend book covers angry, upset and abusive patients (and visitors).
9781846191077 9781315358130
Medical personnel and patient
Interpersonal communication.
Communication in medicine.
Self-management (Psychology)
Develop your interpersonal and self-management skills : a practical resource for healthcare administrative and clerical staff - Boca Raton, FL : CRC Press, 2016
Aimed at all healthcare professionals, including administration and clerical staff, particularly those with direct patient contact, this easy to comprehend book covers angry, upset and abusive patients (and visitors).
9781846191077 9781315358130
Medical personnel and patient
Interpersonal communication.
Communication in medicine.
Self-management (Psychology)