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Measuring service quality: practical guidelines, by John Ovretveit

OVRETVEIT, J.

Measuring service quality: practical guidelines, by John Ovretveit - Letchworth Technical Comm. 1993

Monograph OUTDATED. COPY DELETED - 24/03/22 paperback

ISBN: 0946655758

Subjects--Topical Terms:
QUALITY ASSURANCE

Universal Decimal Class. No.: HD 70

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