Measuring service quality: practical guidelines, by John Ovretveit (Record no. 60587)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00476cam a2200169 4500 |
| 001 - CONTROL NUMBER | |
| control field | CN62368 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120401t1993 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0946655758 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | HD 70 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | OVRETVEIT, J. |
| 245 ## - TITLE STATEMENT | |
| Title | Measuring service quality: practical guidelines, by John Ovretveit |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Letchworth |
| Name of publisher, distributor, etc. | Technical Comm. |
| Date of publication, distribution, etc. | 1993 |
| 500 ## - GENERAL NOTE | |
| General note | Monograph |
| 500 ## - GENERAL NOTE | |
| General note | OUTDATED. COPY DELETED - 24/03/22 |
| 500 ## - GENERAL NOTE | |
| General note | paperback |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | QUALITY ASSURANCE |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Croydon Health Services Library | Croydon Health Services Library | Shelves | 06/06/2022 | HD 70 | 06/06/2022 | 06/06/2022 | Book |