User feedback in maternity services

By:

Wenzel, Lillie

Contributor(s):

Jabbal, Joni

Publication details: London 2016ISBN:

9781909029675

Online resources:

Click here to access online

Summary: <div class="field field-name-field-intro field-type-text-long field-label-hidden view-mode-full" style="margin: 0px 0px 1em; padding: 0px; font-size: 1.1em; color: #222222; font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Patient feedback is an important tool for tracking the experience of those who use NHS services and, through this, the quality of care they receive. It also plays a key role in identifying problem areas and shaping service improvements. Maternity services are using a variety of feedback mechanisms, in addition to national tools, to help them understand women’s experience of maternity services.<span style="color: #333333;">This report looks at what maternity services are doing locally to collect, analyse and act on user feedback. It describes the challenges of adopting the different approaches and highlights the features of organisations that are successful in user feedback activities.</span></span></div>

Holdings
Item type	Home library	Class number	Status	Date due	Barcode
Book 14-day loan	Ferriman information and Library Service (North Middlesex) Shelves		Available

E-books

69 p.

<div class="field field-name-field-intro field-type-text-long field-label-hidden view-mode-full" style="margin: 0px 0px 1em; padding: 0px; font-size: 1.1em; color: #222222; font-family: Arial, sans-serif;"><span style="font-size: 10pt;">Patient feedback is an important tool for tracking the experience of those who use NHS services and, through this, the quality of care they receive. It also plays a key role in identifying problem areas and shaping service improvements. Maternity services are using a variety of feedback mechanisms, in addition to national tools, to help them understand women’s experience of maternity services.<span style="color: #333333;">This report looks at what maternity services are doing locally to collect, analyse and act on user feedback. It describes the challenges of adopting the different approaches and highlights the features of organisations that are successful in user feedback activities.</span></span></div>

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