Compassion, caring and communication

Cover; Copyright Page; Table of Contents; Conduct and Care Provision; Compassion; Using a strengths-based approach; Person-centred care; Holistic care; Caring; Care planning; Care pathways; The Caring Model; Critical junctures; Dignity and privacy; Dignity in care; Putting ourselves in the patient's shoes; Culturally sensitive healthcare; Discrimination; Supporting cultural needs; Supporting religious needs; Background information about some of the world's religions; Spirituality; Reflective practice; Clinical supervision; Dealing with complaints; Incident reporting and analysis; Governance; Clinical practice benchmarkingKeeping a reflective diary; Communication; Good practice for communicating effectively; Active listening; Times of silence; Tips for verbal handovers; Written documentation; Common communication problems; Assessing communication.

Compassion, caring and communication are all fundamental parts of patient care and something all health and social care workers encounter on a daily basis. This user-friendly reference guide will help you care for your patients in a person-centred way.