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Quality in general practice : towards a holistic approach

By: Contributor(s): Publication details: Kings Fund, 1999Description: 80pISBN:
  • 1857172663
Subject(s): NLM classification:
  • W 90.
Contents:
1. What is quality - and why measure it?
2. The reflective practioner's perspective - recognising the "unfathomable" dimension of our work.
3. The patient's perspective: Finding a "good doctor".
4. The 'activity' perspective: performance indicators and targets.
5. The 'gatekeeper' perspective: investigation, admission and referral rates.
6. The prescriber's perspective: effective and cost effective prescribing.
7. The 'evidence based' perspective: measuring the overall quality of care against the findings of clinical research trials.
8. The educational perspective: measuring the quality of training and professional development.
9. The management perspective: measuring the quality of organisation and teamwork in a multidisciplinary health service team.
10. Quality indicators as a lever for c hange: an analysis of th e National Performance Framework.
11. Towards a "postmodern" approach to quality indicators: the story so far.
12. Conclusions.
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1. What is quality - and why measure it?

2. The reflective practioner's perspective - recognising the "unfathomable" dimension of our work.

3. The patient's perspective: Finding a "good doctor".

4. The 'activity' perspective: performance indicators and targets.

5. The 'gatekeeper' perspective: investigation, admission and referral rates.

6. The prescriber's perspective: effective and cost effective prescribing.

7. The 'evidence based' perspective: measuring the overall quality of care against the findings of clinical research trials.

8. The educational perspective: measuring the quality of training and professional development.

9. The management perspective: measuring the quality of organisation and teamwork in a multidisciplinary health service team.

10. Quality indicators as a lever for c hange: an analysis of th e National Performance Framework.

11. Towards a "postmodern" approach to quality indicators: the story so far.

12. Conclusions.

K

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