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The patient experience book a collection of the NHS Institute for Innovation and Improvement's guidance and support

By:

NHS Institute for Innovation and Improvement

Publication details: Coventry NHS Institute for Innovation and Improvement 2013ISBN:

9781907805288

Online resources:

Click here to access online

Summary: At the NHS Institute, we have worked on a number of programmes and developed materials that aim to support the NHS to improve patient experience, in particular the Patient Experience Learning Programme; Transforming Patient Experience: the essential guide and the NHS Patient Feedback Challenge. We wanted to pull together our 'institutional memory' and hand it over to everyone who will be working in the new landscape to improve the experiences of people who use health and social care services, their carers and their families. This book is for people with designated responsibility for improving patient experience - both as provides and commissioners.

Holdings
Item type	Home library	Class number	Status	Date due	Barcode
Book	Ferriman information and Library Service (North Middlesex) Shelves	W 84.7 NHS (Browse shelf(Opens below))	Available

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Previous			No cover image available					Next
Previous	W 84.6 BUR Primary care case studies for nurse practitioners	W 84.6 CHI A textbook of community nursing	W 84.7 ESS The essence of care : patient focused benchmarks for clinical governance	W 84.7 NHS The patient experience book a collection of the NHS Institute for Innovation and Improvement's guidance and support	W 84.7 PUT Putting patients first : best practices in patient-centered care	W 84.8 BEI Being interprofessional	W 84.8 GIT High performance healthcare : using the power of relationships to achieve quality, efficiency and resilience	Next

Monograph

92 p.

At the NHS Institute, we have worked on a number of programmes and developed materials that aim to support the NHS to improve patient experience, in particular the Patient Experience Learning Programme; Transforming Patient Experience: the essential guide and the NHS Patient Feedback Challenge. We wanted to pull together our 'institutional memory' and hand it over to everyone who will be working in the new landscape to improve the experiences of people who use health and social care services, their carers and their families. This book is for people with designated responsibility for improving patient experience - both as provides and commissioners.

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